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1. What are the main delivery terms that Duc Nhan now is selling to the customers?
We are currently working with FOB but CFR or CIF can be ok if required.
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2. Can we work as Sales Representative in the markets for Duc Nhan?
Yes we can discuss further if needed
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3. Does Duc Nhan join the yearly furniture international fairs?
We have not yet but we will do it in coming fairs.
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4. What is Duc Nhan’s quality gurantee? How does the company re-act if receiving the quality claims from buyer?
The quality guarantee should be agreed with customers case by case and our standard policy.
We have a procedure to handle the quality claim from customer to make sure our customers are getting good product and service from Duc Nhan as a long term partner.
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5. Does the company follow the designs from buyers?
Even we have a strong and professional R&D team who can provide nice and smart designs we also can follow the designs from our customers.
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6. What is the minimum quantity per item that Duc Nhan can work?
We prefer the minimum quantity is 40’ per item. However, we can flexibly if the order potential.
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7. Does Duc Nhan prefer to develop new material if the customer required?
The main tasks of our R&D team are focus on the research and development to meet the trend of market. Therefore, we can do it even our customers do not require.
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8. Does the product from Duc Nhan meet the international quality norms?
Each product designed by Duc Nhan’s designing team must be cared carefully of the norms and we normally send our products to the reputation Lab. Test to make sure our products must be safe and friendly to users.
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9. How is the packaging from Duc Nhan?
Duc Nhan’s standard is meet the international packaging standard for transportation condition. Besides,
Duc Nhan also follow the “transit test” or “drop test” if needed.
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10. Duc Nhan work with traders/importer or retailers?
We are welcome to all customers with different policies that help to develop the business and create win-win solution for all.
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